Privacy Policy

When you contact CoastalGen, we may collect your name, email address, mobile number, organisation, project details, budget guidance, reference links, and any other information you choose to provide.

Our website and hosting providers may also collect limited technical information, such as browser type, device information, IP address, and basic usage data, to operate, secure, and improve the website.

We use personal information to respond to enquiries, understand and scope projects, prepare proposals, deliver agreed services, maintain business records, improve our website and services, and meet legal or regulatory obligations.

We do not sell personal information or use enquiry details for unrelated third-party marketing.

We may share information with service providers that support website hosting, email delivery, file storage, project administration, analytics, security, or professional advice. We only share what is reasonably necessary for those services.

Some providers may process information outside Australia. Where that occurs, we take reasonable steps to work with reputable providers and protect the information we hold.

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information is retained only for as long as it is reasonably required for the purpose it was collected, legitimate business records, dispute resolution, or legal obligations.

You may ask to access or correct personal information CoastalGen holds about you, or raise a privacy concern, by using the enquiry form on our homepage. We may need to verify your identity before responding to an access request.

We will review privacy concerns in good faith and respond within a reasonable period.